Managing Input in Community Source UX Design

Managing input to design in the large distributed community and open source projects can be challenging. Transparency is good. We all agree. However, when does transparency become a hindrance? When is it critical to success? Understanding and defining these lines is incredibly important but also very very hard. It is especially challenging when everyone and their sister (that would be me) has an opinion, is an armchair designer, a user of some sort, and wants to help. Tonight, over dinner with several of the Fluid Project designers and Clayton Lewis, professor of computer science at Colorado University and collaborator in the Fluid project (among many other things), we discussed such issues.

One issue that I have been noodling on is that in community source we use email to share ideas. Text. Explaining what are inherently visual and dynamic ideas via text sucks. Our language should should not be text first. The posed answer may be (and it was), “but I can write something in 15 minutes what it would take me an hour to draw.” Yes. But, if you take all the interpretation time and questions and back and forth time required for each person to visualize and explore and conclude… perhaps the entire cost to the effort is much higher in text at the end of the day. Clayton pointed out that there are some interaction/UI issues that can never be worked out until you start to mock-up the interaction — solve those problems earlier and get the visual in front of real users (not me in most cases) earlier.

It is true that once it is in a visual format, it is harder to go back. But, it is a lot easier (and cheaper) than when it is coded, QA’d and released…

I remember when I used to do graphic design and art (the good ol’ days). There was always that moment of truth when you had to let someone else see it. When you had to explain it and justify it. That is a difficult moment. It feels very exposed. Very risky.

So, if we go back to that transparency issue, that is transparency as a Value (capital V), designers are always taking risks. Perhaps we can license them to do this. Provide a free pass and find a way to liberate us from the burden of text so we can get to the truth of what works and doesn’t work for the user much more quickly and keep those of us armchair “opinionaters” at bay because we just love anything that glitters.

Sometimes silence is golden.

Dinner was good. Thanks Clayton, Allison, Rachel, Daphne, and Oliver!

Email is a chatty medium, it is hard to visualize an interaction